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A family-run baby megastore is innovating the world of nursery retail

How Online4Baby went from a market stall to a successful online store.

Prepping the house for a newborn can be an exciting activity for expectant parents – but it can also be a little daunting to figure out where to start. Whether you’re expecting for the first time, or you’re an old hand at preparing that nursery, the discount megastore Online4baby has everything you need to make caring for your newborn a breeze. From car seats for your ride home from the hospital to tidy nursery room sets, Online4baby offers essential items for any parent, all from brands you trust and within your budget.

The family-run company had humble beginnings — it started in 1987, when Christy Foster and her sister Cheryl Blayds began selling their nursery wares at Tommyfield Market in Oldham. In 2004, just as online shopping was becoming popular, the sisters decided to shift to eBay to continue selling top brands at discount prices. “It really took off,” Foster told the Oldham Chronicle. “We set up the company with my husband Michael and Cheryl and her husband Warren and it is now a full-time job for all of us.”

Today, the company is still a family operation, but in their shift to ecommerce, Online4baby has become an even more profitable business. Much of the company’s revenue still comes from eBay – they’re the largest eBay baby megastore in Europe, and ranked the No.1 Top Rated PowerSeller in the UK for nursery products.

In the intervening years, the company also launched their own website, as well as their own brand, 4 baby, which sells an exclusive line of affordable nursery products including cot beds,Moses baskets, and bedding. 4 baby’s offerings are rather limited – but that specificity is by design. “You have to be aggressive but you need to focus,” Foster explained to the Guardian. “Just sell one or two lines. I don’t think you can be competitive with much more.”

What sets Online4baby apart from their competitors is a combination of extremely competitive pricing, emphasis on next-day delivery, and excellent customer service – as well as a relentless focus on user experience, including a streamlined checkout process with Amazon Pay – all of which have contributed to the company’s successful growth. In 2015, the company made yet another bold innovation to their digital store model: they a opened up a showroom next to their warehouse in Oldham, offering new parents click-and-collect, as well as the chance to browse Baby Jogger pushchairs and Clair dae Lune cribs before committing to purchase. After temporarily closing due to COVID-19, the showroom has been successfully back open since June, 2020.

As Foster told the Manchester Evening News, the company’s success has been hard fought, but she’s optimistic that Online4Baby will continue to grow. “This is the storey of a lot of self-made people – from nothing to something,” she said. “It’s taken a lot of years, but it proves you can get there in the end.”

You can learn more about Online4baby and all of their nursery products by visiting their website.