COVID-19 has resulted in some very new consumer behaviours. According to McKinsey, more than half of U.S. and European shoppers have tried a new shopping behaviour since April 2020, including switching to a new retailer, trying a new brand, and adopting a new shopping method like curbside pickup and mobile shopping. So, how can your business address all of your consumers’ new habits and requirements, both during the COVID-19 pandemic and into the future?
Our April Paytalks, which just became available online, will show you how optimising your UX will not only keep your customers safe during this challenging time, but will also build their trust — an essential aspect of a satisfying digital experience — preparing your business for the challenges of tomorrow.
In this webinar, you’ll find tips on:
- Engaging shoppers with prioritised shipping and tracking information
- Building trust through optimised placement of company policies
- Reducing shopper confusion and concern through proper delivery formatting
Head over to the Paytalks webinar library to watch. While you’re there, check out other instalments in the series to see more tips, ideas, and strategies for your online business.