Contact us - shoppers
Contact an Amazon Pay merchant
If you have issues with an Amazon Pay order, contact the merchant first. If you want to cancel an order or request returns or refunds, see Cancel an Amazon Pay order or Return an Amazon Pay order or get a refund.
Contact us via phone
If you have questions about an order you made with Amazon Pay, have us call you back. You should receive a call within 30 seconds.
Top shopper issues
Get your Amazon Pay order status
Get info on unauthorised charges
Cancel an Amazon Pay subscription or a recurring payment
Open an Amazon Pay A-to-z Guarantee claim
Other ways to contact us
Have a different issue?
Sign in and ask
Note: If you have questions about an order you made on Amazon.co.uk, contact Amazon customer service. The Amazon Pay customer service on this page exclusively handles questions regarding your Amazon Pay orders.