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Managing transactions

In Seller Central, you can view and manage the list of all payments approved by buyers on your website using Amazon Pay.

To see payment details, such as the date, buyer’s name and email, and the amount or to manage payment transactions, such as issuing refunds and contacting buyers:

  1. Sign in to Seller Central with your Amazon Payments merchant account.
  2. Click Menu ☰, then click Orders, and then click Manage Transactions.

Video


Manage Transactions: 3:13

Terms and Definitions

Term

Definition

Date

Date when you confirmed your order to Amazon Pay.

Buyer Name

Name associated with the buyer’s Amazon account.

Buyer Email

Buyer’s email address associated with their Amazon account.

Total

Total amount the buyer approved for the order.

Charged

Total amount that has been charged for the order.

Amazon Reference ID

Amazon's identifier for the payment approved by the buyer also referred to as the Amazon Order Reference ID in our technical documentation.

Merchant Order ID

The merchant order ID for the purchase.

Payment Status

Status of the approved payment. For more information, see Payment status.

Action

Available action for a corresponding approved payment.
Note: Depending on the status of the approved payment, the only action you can you can perform is refund a payment. Note the maximum amount that can be refunded is 15% or GBP 75 (whichever is minimum) above the previously charged amount. The maximum number of refunds allowed for a given charge is 10.

Payment status

View the statuses displayed in Seller Central for a payment approved by a buyer.

Status

Description

Authorized - Charge Required

Authorization successful. You can charge the buyer for this transaction.

Partially Charged

You've partially charged the buyer.

Charged

You've fully charged the buyer.

Suspended

The buyer's payment method is invalid. Ask the buyer to update their payment information.

Suspended - Partially Charged

You've partially charged the buyer. The payment method is now invalid, preventing additional charges.

Suspended - Charged

You've fully charged the buyer. The payment method is now invalid, preventing additional charges.

Closed - Partially Charged

You've partially charged the buyer. You can't charge additional amounts.

Closed

You've fully charged the buyer.

Cancelled

This transaction was cancelled. You can’t collect any payments.

An approved payment can result Cancelled if:

  • You cancelled the payment.
  • Amazon cancelled the payment.