Amazon Payments FAQ

What is Amazon Payments?

Amazon Payments is a service that provides you with the ability to send payments for goods or services by using the payment methods already associated with your Amazon account. To make a payment, you can use a credit or debit card, or Amazon Payments Account balance.

How do I sign up?

You'll be prompted automatically to sign up for an account when you make your first payment with Amazon Payments. If you already have an Amazon account, you can set up a Personal Account with Amazon Payments that allows you to send payments using credit cards.

Am I protected when I use Amazon Payments?

If there are unauthorised Amazon Payments charges against your credit card or bank account, you can dispute the charge with us. Depending on how quickly you notify us about any unauthorized transactions, you might not be held responsible for those charges.

If you submit payment for a product or service and you do not receive the item, or it is materially different than advertised by the merchant, you can dispute the transaction and request reimbursement. Learn more about transaction disputes.

Is my payment information shared with anyone?

We do not share your credit card, debit card or bank account information with third parties without your consent. You do not need to disclose your payment information to others when you use Amazon Payments. Because your Amazon Payments account is linked to your Amazon account, any changes you make to payment methods in your Amazon Payments account will appear on your Amazon account (and vice versa).

What payment methods can be used with Amazon Payments?

You can make a payment using credit cards or debit cards. Accepted cards include Visa, Delta, Visa Electron, MasterCard, Eurocard, and American Express. Learn more about adding payment methods to your account.

Can I get a bank account added and verified today?

Yes, you can instantly add a bank account to withdraw money from your Amazon Payments account to a bank or building society account. In order to add funds to your Amazon Payments account, you need to fill out and submit a Direct Debit Form. After you add a bank or building society account, you need to verify it before funds can be moved between Amazon Payments and your bank or building society account. For more information, see Adding a Bank Account.

My business uses a corporate bank account. Can I use that?

No, you cannot add a Corporate bank or building society account to your Personal account.

Why do I need to provide security questions and answers?

We use the security questions and answers you provided during registration to help protect your account. We'll ask you to verify your security questions and answers when adding new bank account information to your Amazon Payments account.

Can I change my security questions and answers?

No, you cannot change the security questions and answers that you supplied at the time of account registration.

What if I forget my security questions and answers?

To protect your privacy and financial information, we cannot tell you the answers you supplied at the time of account registration. For the same reason we are unable to allow you to reset the security questions. If you have forgotten your security questions or answers and you need to verify your bank account, you might be able to complete the verification process through alternative procedures. Please contact us to request more information.

How do I change my account information?

You can change your Phone number and add, edit or delete your credit cards or bank accounts after you open an Amazon Payments account and your account is verified. Go to Amazon Payments web site, click the Your Account link, and then click Edit My Account Settings at the top of the page to manage payments related to your account.

Some of your account information, including your e-mail address and password, can be changed only on Learn more about managing your account information.

Can I convert my Personal account to a Business account?

Yes, you can upgrade your Personal account to an Individual Business account. Go to the Business section of the Amazon Payments web site and then sign-up for a Business account with your existing Personal account email and password. We will guide you through the Business account registration flow and your Personal account will be converted to a Business account.

How do I make a payment?

When you see Amazon Payments is an accepted payment method for a product or service you want to purchase, simply click the Amazon Payments logo, enter your Amazon e-mail address and password, and then select your payment method. Learn more about making payments with Amazon Payments.

How do I withdraw funds from my Amazon Payments Account?

If you want to withdraw funds from your Amazon Payments account, you can do so by initiating a transfer to your bank account. To transfer funds to your bank, you must complete the bank account verification process. Learn more about withdrawing funds from your Amazon Payments Account.

I think I just received a phishing e-mail. What do I do?

If you receive a phishing e-mail message, we ask that you report it as quickly as possible. Please contact us to report a phishing e-mail message. Learn more about identifying and reporting phishing e-mails.

I'm having a problem with my account or with trying to complete a purchase using my account. What do I do?

We're sorry you are experiencing a problem with Amazon Payments. Here are some steps you can try:

Please check that you are entering the e-mail address and password associated with your Amazon account correctly when you are trying to complete a purchase.

If you can enter your account e-mail address and password, but you cannot complete your purchase, please check that your payment method is set up correctly. You can do so by following the steps listed in our online Help topic Managing Your Account.

If your payment method is set up correctly, but you still cannot complete your purchase, please use the Contact Us form in Amazon Payments.

If you cannot create an Amazon account or you do not have an Amazon account, please go to the web site, click the "Help" link at the top-right corner, click the Contact us Button, click the Skip sign in button, and then follow the instructions on the page. You can contact us by e-mail, or you can request a phone call from Customer Service.


Get answers to questions about your Amazon Payments account.