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Personal Accounts > Managing Your Orders & Transactions > Inline help

Detailed Description

You can help resolve your problem quickly by providing the following information in your initial communication:

  • Order details, such as order reference provided by the seller and the list of items in the order
  • Cost of each item in the order
  • Shipment/delivery details
  • Nature of the problem(s) with the order
  • Your preferred resolution for this problem
  • Transaction ID