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Returns and Refunds

All merchants are provided the ability to issue a refund on payments that you have successfully made to them. We ask that you first contact the seller to explain the situation and to make appropriate arrangements for a return or replacement in accordance with their returns policies.

To contact the seller, follow these steps:

  1. Go to the Amazon Payments website at https://pay.amazon.com/uk/
  2. Click the Your Account link at the top of the website, and sign in when prompted.
  3. Under Action, click Details for the appropriate order/transaction.
  4. On the order summary page, click Problem with this order?
  5. Click the Contact Seller button.

We want to make sure that your order works out. If you don't receive a reply from your seller within 3 business days, or are not able to come to an agreement regarding a return, please contact Amazon Payments again using the URL below:

https://pay.amazon.com/uk/contactus

When we receive a report from you, we'll investigate the status of your order and take any actions available to us to resolve the problem.